Help Center - ES Logistics

Help Categories

📦 Track & Trace

Tracking Portal
Tracking Number Format
Status Interpretation
No Status Update

✈ Shipping Services

Air Freight Transit Time
Sea Freight FCL / LCL
TIR Land Freight
China-Europe Railway
FBA Head Haul

📋 Business Procedures

Order Process
Quote Request
Contract Signing
Invoicing
Returns / Rerouting

💰 Payment & Billing

Price Adjustment Policy
Currency & Settlement
Account Reconciliation
Invoice Request
Refund Policy

🚫 Prohibited Items

Air Transport Restrictions
Sea Transport Restrictions
Battery Shipments
Liquid & Powder Shipments
Destination Restrictions

🛠 After-Sales Support

Claims Process
Lost Package Handling
Damage Disputes
Delay Compensation
Complaints & Feedback

Frequently Asked Questions (FAQ)

1. How do I place an order online?

Log in to the system, go to "My Orders" and click "New Order". Fill in shipper, consignee, cargo details and transport mode, confirm pricing and submit. Or call +86 400-888-1688 for agent-assisted ordering.

2. What format do tracking numbers follow?

All tracking numbers start with "YS". Examples: Sea YS202601011208, Air YSA202601011208, Land YST202601011208, Express YSE202601011208.

3. What if tracking hasn't updated?

Cross-border logistics involves multiple transit nodes. If no updates for 72+ hours, contact your account manager for assistance.

4. How do I request an invoice?

In "My Orders", click "Request Invoice", fill in invoice title, tax ID and email. E-invoices are issued within 3-5 business days.

5. How to claim for lost/damaged goods?

Submit a written claim within 7 days of receipt with photos, unboxing video and delivery receipt. Standard coverage: up to 100% of declared value or 10x freight (whichever is higher).

6. What items cannot be shipped?

Common restrictions: flammables, narcotics, weapons, live animals, alcohol, liquids, powders, batteries (special filing required). Consult your account manager first.

Customer Support

For any questions, you can reach us via:

📞 Service Hotline: 400-868-1688 (24/7)
📧 Complaints: complaint@yishun-scm.com (response within 2 hours)
💬 Online Chat: Log in to ES Logistics system and click "Online Support"
📱 WeChat: Search "奕顺供应链" - online consultation
🏢 Visit: 12F, Building A, Pengzhou International Logistics Park, Xinghua Road South, Fuyong Street, Bao'an District, Shenzhen